Shipping

Shipping

What shipping methods do you offer?

Please note UPS and USPS do not ship or deliver on the weekends.

UNITED STATES
Service Cost Delivery Time
USPS First Class (All US Orders) FREE 3-8 business days*
UPS 2 Day $15 2 business days
UPS Next Day $35 Next business day

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination.



CANADA
Service Cost Delivery Time
USPS First Class (Orders Over $150) FREE 10-15 business days*
USPS First Class (Orders Under $150) $10 10-15 business days*

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination.



EUROPE
Service Cost Delivery Time
USPS First Class (Orders Over $150) FREE 10-15 business days*
USPS First Class (Orders Under $150) $15 10-15 business days*

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination.



INTERNATIONAL
Service Cost Delivery Time
USPS First Class (Orders Over $150) FREE 10-15 business days*
USPS First Class (Orders Under $150) $15 10-15 business days*

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination.



Click here to see Australia Shipping Rates

How long will it take for my order to arrive?

Depending on the service you select, your order can take as little as 1 business day and no longer than 9 business days. Please allow up to 1 - 3 business days for processing. Expedited shipments are not available for Saturday delivery. Please note that transit times are measured at the point of shipping.

When will my order ship?

Our shipping department is open Monday through Friday 8 a.m. - 5 p.m. Orders placed after 12 p.m. are processed the following business day. Please allow up to 1 – 3 business days to fully process your order. Orders are not processed on the weekend. Please note that all ground and non-contiguous shipments are not guaranteed. Delivery dates are based on average transit time.

How can I track my order?

Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status. If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking "Order Details." If your order states "Unfulfilled", your order has been received and is being processed by our warehouse. If your order is "Fulfilled," you will see a delivery tracking number.

Duties and Taxes

Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. Frankies Bikinis cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info: https://www.dutycalculator.com/.. At this time, we do not have the ability to estimate taxes and delivery before delivery. Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.htmlDuty

Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).

There can be additional fees upon delivery beyond taxes and duties.

For example, Canada Post charges a flat, non-refundable fee of $9.95 for all deliveries. Additional fees can include:

Brokerage fee (varies)

Bond Fees-- Usually Bond Fees can be a $10 minimum. And then there is a collection fee of $4.25 upon delivery (It’s always best to highly encourage the customer to pay their fees in advance)

Also, there can be a fee for each additional classification line after the 5 lines ($4.50 per line). So for example, if a customer purchases more than 5 items, they can be charged a fee of $4.50 for each additional item.

Our expedited methods have tracking and faster transit times, but there are in general higher fees than USPS First-Class Mail International.

If you used a coupon on your order, you will be charged the original price. We are legally obligated by Border Agencies to show the original price of that item. The coupon code was applied at the end of checkout, so the discount will be reflected at the bottom of the invoice. If you purchased a red-line sale item, that sale value will be reflected on the invoice (Not the original price). For example, I added the Poppy One Piece to my Shopping bag and it is currently priced at $180. It was marked down 20% off. When the customs agency receives this order, the invoice will list the opened at the marked down price, $180.

*For all things Canadian Customs related, here is a helpful link:
http://www.cbsa-asfc.gc.ca/menu-eng.html
*For all things UK Customs related, here is a helpful link:
http://www.hmrc.gov.uk/customs/tax-and-duty.htm
*For all customs inquiries in Australia, here is a helpful link:
http://www.customs.gov.au/site/page5834.asp

Can I change my order?

If you need to change or cancel your order, please contact us immediately. We generally process orders as soon as we receive them, and once our warehouse has processed your order we will be unable to make changes.

How long will it take for me to get my order?

Shipping times vary based on your shipping address and ship speed. All orders placed during normal business hours (no weekends or holidays) can expect it to ship around 24 hours after placing order.

How do I check on my order status?

Check your email and your account with Frankies Bikinis. Both will update you when your order is confirmed and when it has shipped out.

My package is lost, what should I do?

Please email support@frankiesbikinis.com with your Name and Order Number. We will get back to you as soon as possible.

How do I use a promo code or gift card?

To use a promo code or gift card:
  1. Go to your cart and click the checkout button.
  2. Once you reach the checkout page, on the right hand side of the page you will see the “Gift card or discount code” field. Fill it in and then hit the apply button!

What can I do if the promo code or gift card isn’t working?

Have you entered the code correctly? Try copying and pasting the code into the discount code section in checkout. Please check the terms and conditions of the discount code to make sure this offer is still valid and applies to the items in your cart. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items, select the link provided on your newsletter/our site.