International FAQ

We accept unworn bikinis and clothing bought from frankiesbikinis.com in new condition with tags and liners attached within 30 days of purchase for a full refund. Please note, all items marked final sale are ineligible for a refund. We do not offer store credit at this time. Once we receive and approve your returned items, your refund will go back on the original form of payment. For sanitary reasons, please try on all swimwear over underwear. 

Please note that refunds are issued in the currency the order was originally placed, regardless of fluctuations in exchange rate.

We offer expedited DHL Express shipping (we predict most orders to arrive within

2 to 6 business day transit) on all orders.

Applicable sales tax will be charged on merchandise total. Taxes are calculated according to shipping destination.

Orders are processed Monday through Friday 9am - 5pm. Orders placed after 12pm are processed the following business day. Please allow up to 2 - 3 business days to fully process your order. Once shipped, transit time varies by country. 

Please note that transit times are measured at the point of shipping. We are not responsible for any additional transit time due to customs clearance.

During high volume periods, shipping delays may occur and product availability may be subject to change while your order is being processed.

Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers’ website and enter tracking details to see the updated shipping status.

The entire order will be shipped together once the pre-ordered item(s) become available. The 30-day return window will be extended to 30-days from the date of delivery, rather than the date of purchase.

International customers can start a return here.

Simply submit your return request with the link provided and you will receive a shipping label via email. Once your items are inspected, you can expect to receive a refund notification to your email within 10-15 business days.

The return fee is charged per label issued. If multiple returns are processed separately, each return shipment is subject to a return fee deduction.

At this time, we do not offer exchanges for international orders. We recommend returning the items for a refund and placing a new order.

To return a pre-order, please contact our customer service team via email at support@frankiesbikinis.com to start your return. Returns are accepted within 30 days from the delivery date.

International customers may use the tracking number on the DHL International return label to track a return.

You can expect to get a full refund to your original form of payment within 10-15 business days of delivery. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.