International FAQ
International FAQ

International FAQ

What carrier do you use to ship internationally?

DHL Express

How long will it take for my order to arrive?

Our shipping department is open Monday to Friday 9 a.m. - 5 p.m. Orders placed after 12 p.m. begin processing on the following business day. Please allow up to 1 - 2 business days for processing. Once shipped, transit time varies by country. Transit Time: Please note that transit times are measured at the point of shipping. We are not responsible for any additional transit time due to customs clearance.

How can I track my order?

Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter the tracking number to see the updated shipping status.

If I pre-ordered an item, when will the rest of my order ship?

Please note that when international orders are placed, we are allotted one shipping label for the order. That being said, the entire order will be shipped out together once the pre-ordered item(s) become available. Rest assured, your 30-day return window will be extended to 30-days from the date of delivery, rather than the date of purchase.

What is our return policy?

We accept unworn bikinis and clothing bought from frankiesbikinis.com in new condition with tags and liners attached within 30 days of purchase for a refund, minus any applicable return fees. Please note all items marked final sale are not eligible for a refund. Once we receive and approve your returned items, your refund will go back on the original form of payment. For sanitary reasons, please try on all swimwear over underwear.

Frankies Bikinis Beauty: If at any time within the 30 days of receipt you are not happy with your product, we gladly accept returns on new or gently used beauty products.

How do I start my return?

Please use this link to access our international return center - https://web.global-e.com/returns/portal/oQN4

Simply submit your return request with the link provided and you will receive a shipping label. Then, use that shipping label to send your items back to us. Once your items are inspected, you can expect to receive a refund notification to your email within 5-10 business days. The cost of the label will be deducted from your refund.

What if I process more than one return?

The return fee is charged per label issued. If multiple returns are processed separately, each return shipment is subject to a return fee deduction.

Do you offer Exchanges?

At this time, we do not have an exchange system in place for international orders, so we recommend returning the items for a refund and placing a new order for your preferred size.

How do I return a pre-order?

For pre-orders, please contact our customer service team via email at support@frankiesbikinis.com to get your return started. Pre-orders have 30 days from the delivery date to send back and receive a refund.

Can I track my return?

International customers can track their return using the tracking number on the DHL International return label that was emailed when the return was initiated.

What if I lose the original packaging the order came in?

Not a problem! If tags and sanitary liners are attached, you can use the pre-paid shipping label to send your items back in any packaging.

How soon will I get my refund?

You can expect to get a full refund to your original form of payment within 5-10 days of delivery. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.

Are Duties & Taxes Refundable Upon Return?

Because prepaid duties and taxes are directly forwarded to your local customs authority, we are not able to refund them. Please contact your local customs office directly with a copy of your order invoice to claim these fees back.

ORDER / RETURN SPECS BY COUNTRY

Transit Time (DHL Express) Shipping Cost Return Fee
Canada 1-2 business days Free Shipping on orders CA $195+
Under $195: $15 CAD
$10 CAD
United Kingdom 2-3 business days Free shipping on orders over $120+ GBP
Under $120 GBP: $12 GBP
GBP 10
Euro Currency Countries 2-3 business days Free shipping on orders over Euro 150.
Under $150 Euro: $13 Euro
Euro 20
Australia 3-4 business days Free shipping on orders over AU $225.
Under $225 AUD: $20 AUD
AU$ 10
Rest Of World Varies by country Free shipping on orders over US$150 or local currency equivalent. Under $150 USD (or equivalent): $15 USD US$ 20 fee