What is your return policy?
We accept bikinis bought from frankiesbikinis.com in new condition with tags and liners attached for a full refund. There’s no restocking fee and return shipping is free for returns within the U.S. We also offer easy returns for our international customers! You have 30 days from the day you purchased your items to send them back to us for a full refund. Please note all final sale items and accessories are not eligible for refund, exchange, or store credit. Sale items purchased at a discount of 30% or more, including items bought with discount or promo codes are not eligible for a refund, exchange or store credit. Once we get your items back your refund will go back on the card you used to make the purchase.
How do I return an order from within the U.S.?
For U.S. customers we offer a free return label when you start your return in our returns center: https://frankiesbikinis.returnly.com
Follow the step-by-step instructions in our return center and include your packing slip from your original delivery in your return package. Please only send returns using our pre-paid return labels so that we can track your stuff.
How do I return an order from outside the U.S.?
We offer easy return shipping for our international customers. If you are sending back a return from outside the U.S., just reach out to our Frankies Team at email@example.com
and they will assist you.
Once your return is approved by our team you will receive a Return Form to fill out and include in your return package. Please note international customers are responsible for paying for the shipping and handling of their return order.p>
When will I get my refund?
Once we receive the item at our warehouse it can take up to 14 business days to process your return. Please note it can take anywhere between 5 – 10 business days, depending on your bank, to see the amount refunded back in your account.
What is an Instant Refund?
While we're waiting for you to send back your bikini, you’ll receive an Instant Refund. The Instant Refund will allow you to purchase a different size, color or style on frankiesbikinis.com. This refund is for the amount of the item(s) you selected through the Returnly App and can only be used on frankiesbikinis.com.
How do I use my Instant Refund Voucher?
At the time a shipping label is presented to you, you will also receive a unique Instant Refund voucher code that you can easily copy to your clipboard. Load up your cart with goodies, and simply enter the code provided in the Gift Card box during checkout and your Instant Refund will be applied to your order. Purchases exceeding the Instant Refund amount are paid for with your store's normal check-out methods.
What if I don't use my Instant Refund?
If you decide not to use your Instant Refund, you are simply refunded as normal when the return is received back at our warehouse. Your Instant Refund voucher is automatically cancelled as soon as you are refunded.
Will I be notified when my item is refunded?
It can take up to 14 business days to process and receive a refund, and depending on your bank, between 5 – 10 business days for the refund to post to your account.
We recommend you keep your proof of return postage in the event that your return package is lost.
Do I have to pay to ship my return?
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways). If you live outside the US, customers are responsible for paying for return postage.