Returns

POLICY

Items purchased from frankiesbikinis.com are eligible for a full refund if returned within 30 days of purchase.

Sale items and accessories are not eligible for refund, exchange, or store credit. Sale items include any orders purchased at a discount including items bought with discount or promo codes. 

For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).


CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

Please try on swimwear over underwear for sanitary reasons. Do not remove protective slip.


HOW TO SEND YOUR RETURN

1. Fill out the form below with your e-mail address and order number.

2. Select the item(s) you would like to return and the reason for return. Press Continue when all forms are filled out.

3. For U.S. customers select your box size and "Print Pre Paid Shipping Label" and continue. For international customers select "I will ship myself" and continue. All customers using "I will ship myself" use this mailing address:

THE DOT
2525 Pullman Street
Santa Ana, CA 92705

4. A shipping label will be generated, please print the shipping label and the return form. Place your items back in the packaging you received along with the return form and seal. Attach the shipping label to the outside of the package and drop off at your nearest shipping location. 

Please allow up to 2 weeks for your return to be processed.


START MY RETURN

Fill out the fields below to start the refund process