Returns & Exchanges
Items purchased from frankiesbikinis.com are eligible for a full refund if returned within 30 days of purchase.
Sale items and accessories are not eligible for refund, exchange, or store credit. Sale items include any orders purchased at a discount including items bought with discount or promo codes.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
Our return policy is all eligible items must be returned within 30 days of purchase. However, for the holidays we have extended our return policy for full priced unworn items with tags and protective liners still intact. If an item was purchased between November 1st and December 25th, you have until January 30th to return or exchange it. Items must be returned unworn, unwashed, undamaged, unused, with all original tags attached, and sanitary liner. All accessories are FINAL SALE.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Please try on swimwear over underwear for sanitary reasons. Do not remove protective slip.
HOW TO SEND YOUR RETURN/EXCHANGE
1. Fill out the form below with your e-mail address and order number.
2. Select the item(s) you would like to return or exchange and the reason for return/exchange. Note: We can only process exchanges for a different size of the same style. Please include what size you would like exchanged in the notes section. Press Continue when all forms are filled out.
3. For U.S. customers select your box size and "Print Pre Paid Shipping Label" and continue. For international customers select "I will ship myself" and continue. All customers using "I will ship myself" use this mailing address:
2525 Pullman Avenue
Santa Ana, CA 92705
4. A shipping label will be generated, please print the shipping label and the return form. Place your items back in the packaging you received along with the return form and seal. Attach the shipping label to the outside of the package and drop off at your nearest shipping location.
Please allow up to 2 weeks for your return to be processed.
START MY RETURN/EXCHANGE
Fill out the fields below to start the refund/exchange process