What is our return policy?
We accept unworn bikinis bought from frankiesbikinis.com in new condition with tags and liners attached within 30 days of purchase for a full refund. Please note all items marked final sale are not eligible for a refund, exchange, or store credit. Once we receive and approve your returned items, your refund will go back on the original form of payment. For sanitary reasons, please try on all swimwear over underwear.
How do I start my return?
US customers can start a return here: frankiesbikinis.com/returns
. Simply submit your return request with the link provided and you will receive a pre-paid shipping label via email. Then, use that shipping label to send your items back to us. Once your items are inspected, you can expect to receive a refund notification to your email within 5-10 days.
How do I return an international order?
We offer easy return shipping for our international customers. If you are shipping a return order from outside the U.S., simply reach out to our customer support team at firstname.lastname@example.org and they will assist you with getting your return started. Once your return is approved by our team, you will receive a return form to fill out and include in your return package. Please note all international customers are responsible for shipping and handling costs of their return order. For Australian orders, we now offer easy local returns!
How do returns work for Australia?
Australian customers can find step by step return instructions here: frankiesbikinis.com/returns-australia
. Australian customers may now return items locally to our Australian warehouse. Please note that international customers are still responsible for shipping and handling fees. Feel free to reach out to our customer service team via email at email@example.com for further assistance.
How do I return a pre-order?
For pre-orders, please contact our customer service team via email at firstname.lastname@example.org
to get your return started and completed. Pre-orders have 30 days from the delivery date to send back and receive a full refund.
Can I track my return?
Yes! US customers may use the tracking number on the provided pre-paid shipping label to trace the package back to us. If you used a different shipping label, please use the tracking number provided on that label to trace your package. Not returning within the US? No problem. Just keep a copy of your return tracking number until it reaches our warehouse. We recommend purchasing insurance in case there are any issues in transit.
What if I lose the original packaging the order came in?
Not a problem! If tags and sanitary liners are attached, you can use the pre-paid shipping label to send your items back in any packaging.
Can I exchange an item?
You can exchange for a different size of the same style and color you ordered. However, we do not offer exchanges for different styles and/or colors so you will need to return your items and place a separate order.
How soon will I get my refund?
You can expect to get a full refund to your original form of payment within 5-10 days of delivery. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.
How does my refund with Afterpay work?
Afterpay will determine how to apply the refund to your order and adjust the payment schedule accordingly so that you are refunded in full. For further questions about your order, please feel free to reach out to Afterpay’s customer service team here https://www.afterpay.no/en/customer-service
If I purchased Frankies Bikinis at a retail store, can I return or exchange with you?
If the purchase was made at a retail store, the return or exchange will need to be handled directly with the place of original purchase as they have access to all your order and payment information and the return must abide by their specific return policy.
Can I return final sale items?
All items marked Final Sale are not eligible for a refund or exchange. We understand that buying final sale items can be tricky, so please feel free to reach out to email@example.com
before placing your order with any questions about sizing, fit, or fabric so that we can ensure you love your purchase.
What items are returnable?
All unworn items that were purchased at full price or with a discount of under 30% and in new condition with tags and liners attached can be returned within 30 days of purchase for a full refund.
What items are non-returnable?
Any item marked final sale or purchased with a discount code for 30% or more is not eligible for a refund or exchange.