Position Overview:
The Operations Coordinator reports to the Operations Manager to support daily operations as well as customer service tasks. This role will work mostly within our ERP system while also communicating with our 3PL and Customer Service team. The Operations Coordinator will work to maintain ERP/Inventory accuracy, launch and line sheet support, data and order management/entry, customer service order management, and customer service return management. They will also communicate with our 3PL on priority orders. The Operations Coordinator will also periodically assist at our off-price warehouse as needed.
Primary Job Responsibilities:
Apparel Magic / Data Accuracy
· Assist on inventory transfers for inventory replenishment and order fulfillment
· Create inventory reconciliations and report discrepancies
· Support Operations Manager in pre order management
· Style Uploads:
o Ensure style data accuracy through uploads to our ERP system while following our style dictionary
o Ensure cost and price accuracy weekly by working with Production and Operations Manager
· Entering web projections
· Launch Support:
o Support Operations Manager on new product launches
3PL Communication -
· Inventory projects and organization
· Production and inventory pull support
· PR and Marketing Support -
o Enter time sensitive orders for VIPs
o Manage/track VIP and time sensitive shipments in close coordination with warehouse team
o Manage must ship list
Customer Service -
· Monitoring open orders to keep on track of SLA
· Managing lost package claims with warehouse/carriers
· Assisting warehouse with obtaining solutions when processing errors occur
o (GTIN/UPC/SKU Errors, Label Errors, Etc)
o Lost / OOS items
· Handling logistics of HQ inventory returning to warehouse
· Backend return maintenance (clearing outdated RA’s, etc)
· Assisting CS with operational tasks as needed
HQ Warehouse / Off-Price Management
· Assist our warehouse manager in prepping and transferring inventory to off-price store
· Counting and organizing returns inventory going back to warehouse or off-price store
· Assist our warehouse manager in prepping and transferring inventory in the event of a sample sale
Education/Requirements:
· 2+ years experience in Operations or relevant field
· Experience with Apparel Magic ERP is a plus
· Experience working with 3PL
· Ability to analyze and solve problems
· Great planning, organizational, verbal, and written communication skills a must
· Attention to detail and proven ability to multi-task
· Willingness to learn and work on a team
Salary Range:
The base salary range for this position is $23-$25 per hour and is full time. Actual salary may vary based upon, but not limited to, candidate’s related work experience. This position is also eligible for benefits.
About Frankies Bikinis:
Frankies Bikinis is a global online destination for fashion-forward swimwear founded in 2012 by Francesca Aiello. Known for high-end fabrics, fashion forward shapes, and cheeky bottoms, our bikinis look great on everybody. Since the company’s inception, the brand has evolved into a lifestyle brand, expanding product offerings to include apparel and accessories. Frankies Bikinis’ designs can be found in better retail boutiques including Victoria’s Secret, Revolve, Intermix, Free People, Kith, and Browns. The largest selection of Frankies Bikinis can be found in one of our stores or at frankiesbikinis.com.
We’re a fast-paced, highly-collaborative, customer-centric, swimwear-loving and solutions-oriented team. We’re also big fans of dogs, snacks, and not taking ourselves too seriously. We’re always looking for intelligent, kind, and passionate and ambitious people to join us and help us bring our amazing products to the world.
Everyone is welcome at Frankies Bikinis - we’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Why Join Us?
· Our team is made up of friendly, funny, welcoming, low-ego, and passionate people -- who also happen to be great at what they do. We all know the people you work with can make or break a job and so we go to great lengths to protect this amazing culture.
· We have a hybrid remote work model where we are in the office Monday to Wednesday and most positions are remote optional Thursday and Friday - unless designated differently for your position / department
· We work hard but are well-rounded. Breaks to pet dogs, hang with coworkers, and, if you are in the office, leaving at a reasonable time is encouraged.
· Care about growth? So do we. We have tons of exciting growth opportunities for our amazingly talented team. Not the type of place where you wait for your boss to quit before you can get promoted. New projects and business needs pop up all the time, and we always look internally first.
· All the other stuff you’d expect - great benefits including fully company-paid health insurance, a 401k plan with up to 4% company matching, fun team outings, great product discounts and much more.
Please apply on LinkedIn.
