Careers

Join the Frankies Bikinis Team

Frankies Bikinis is a global online destination for fashion forward boho-chic beachwear inspired by Malibu and made in Los Angeles. We are seeking talented and driven purveyors of sun, style, good vibes to be a part of the Frankies Bikini team. We are always looking for new talent, so if you are interested in joining the Frankies Bikinis team send your resume to jobs@frankiesbikinis.com.

 

CUSTOMER CARE ASSOCIATE

Experience: 1+ years
Job Description:
 
Frankies Bikinis seeks a full time Customer Care Associate for our rapidly growing swimwear line. We have a fun, yet thoughtful working environment. You will work in a small but efficient service team and assist us with servicing our expanding E-Commerce customer base. You will have a voice in development of all areas of our Customer Service Department. 

Responsibilities include:  

Answering inbound customer calls
Reviewing and responding to customer emails
The ability to provide styling assistance and drive sales via online chat with customers.
Processing returns and exchanges
Analyze return data and compile monthly return reports
Build trusted relationships with customers throughout the customer lifecycle 
Familiar with a variety of the field’s concepts, practices, and procedures. 
Willingness to learn and constantly improve the customer experience 
Investigate high risk orders and prepare chargeback reports

Job Requirements:  

Our perfect candidate has at least 1 year of Customer Service experience, preferably in a position of some responsibility. Experience with E-com customers in the apparel space is a major plus.
 
Your skills might include:
Patience and willingness to be helpful and accommodating
Problem-solving and resolution
Pleasant phone manner
Excellent written and oral communication skills, the ability to compose responsive & helpful emails and chat sessions
General software and computer skills; Must be Excel savvy - Experience with Zen-desk, Returnly, Shopify, ApparelMagic a big plus
     
    To apply, please submit your brief cover letter and resume to jobs@frankiesbikinis.com 
     
     
    Benefits

    Competitive Pay & Benefits, Great Swimwear Perks, Flexible Working Hours, Paid Holidays & Vacations, Fun and Creative Environment, Bright Loft-like Workspace

     

    We look forward to hearing from you soon.