Frankies Bikinis is a global online destination for fashion forward boho-chic beachwear inspired by Malibu and made in Los Angeles. We are seeking talented and driven purveyors of sun, style, good vibes to be a part of the Frankies Bikini team. We are always looking for new talent, so if you are interested in joining the Frankies Bikinis team send your resume to firstname.lastname@example.org.
CUSTOMER CARE ASSOCIATE
Reviewing and responding to customer emails
The ability to provide styling assistance and drive sales via online chat with customers.
Processing returns and exchanges
Analyze return data and compile monthly return reports
Build trusted relationships with customers throughout the customer lifecycle
Familiar with a variety of the field’s concepts, practices, and procedures.
Willingness to learn and constantly improve the customer experience
Investigate high risk orders and prepare chargeback reports
Problem-solving and resolution
Pleasant phone manner
Excellent written and oral communication skills, the ability to compose responsive & helpful emails and chat sessions
General software and computer skills; Must be Excel savvy - Experience with Zen-desk, Returnly, Shopify, ApparelMagic a big plus