FAQ

PRODUCT & SIZING

How do I wash my bikini?
  • To keep your Frankie Bikinis in tip top shape check out our Fabric Care page. We recommend washing with Le Paume to keep your swimwear in great shape. *Please note that Tie Dye fabrics must be washed separately and may bleed during first few washes.

    What material are the bikinis made out of?
    • Frankies Bikinis are made with the highest quality fabrics and delicate crochet details. Our bikinis are made of a blend of 79% Nylon + 21% Spandex.

      What do I do if I receive a faulty/incorrect item? 
      • Please email support@frankiesbikinis.com your Name, Order #, a description of the issue and pictures if item is damaged so we can get you a replacement asap!

        What size am I?
        • View our size chart to find the right fit, or consult our bikini experts on the chat Monday through Friday!

          You are sold out of the bikini I want, when will you be restocking?
          • Send us an email with the product you want and we’ll let you know as soon as the item becomes available!

            Where can I buy your bikinis?
            • Please check out our Find A Store page to find a retailer near you!

             

            CONTACT

            When is live chat available?
            • Live chat is available 8:30AM – 3:30PM PST, M - F.

            What are your customer service phone hours?
            • Our customer service specialists are available to answer your call during Mon – Fri from 8AM – 3PM PST.

            Who can I contact about wholesale, or career opportunities?
            • All inquires can be emailed to support@frankiesbikinis.com

               

            ACCOUNT

            How do I set up or view my account?
            • Please visit: https://frankiesbikinis.com/account/login

            What does it mean if my order says it’s unfulfilled?
            • Unfulfilled means your order has not shipped yet.

            How do I sign up for your newsletter?
            • You can sign up for our newsletter on the bottom right footer section of the website.

              

            RETURNS

            What is your return policy?
            • Items purchased from frankiesbikinis.com are eligible for a full refund if returned within 30 days of purchase. Sale items and accessories are not eligible for refund, exchange, or store credit. Sale items include any orders purchased at a discount including items bought with discount or promo codes. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please try on swimwear over underwear for sanitary reasons. Do not remove protective slip. For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

            How do I send a return?
            • We’re bummed things didn’t work out for you, but here’s the good news: we accept returns if a non-excluded item is full priced, unworn, unwashed, undamaged, with tags attached, and is returned within 30 days of purchase. Please follow these steps:

            1. Fill out the form on our Returns page with your e-mail address and order number.

            2. Select the item(s) you would like to return and the reason for return. Press Continue when all forms are filled out.

            3. For U.S. customers select your box size and "Print Pre Paid Shipping Label" and continue. For international customers select "I will ship myself" and continue. All customers using "I will ship myself" use this mailing address: THE DOT, 2525 Pullman Avenue, Santa Ana, CA 92705

            4. A shipping label will be generated, please print the shipping label and the return form. Place your items back in the packaging you received along with the return form and seal. Attach the shipping label to the outside of the package and drop off at your nearest shipping location. 

                • Once we receive the item at our warehouse it can take up to 14 business days to process and receive a refund. It can take anywhere between 5 – 10 business days, depending on your bank, to see the amount back in your account.

              Will I be notified when my item is refunded?
              • It can take up to 14 business days to process and receive a refund. It can take anywhere between 5 – 10 business days, depending on your bank, to see the amount back in your account. We only notify you once your refund has been issued, not when we receive your returned item. US customers will be given a tracking number to track their return. We recommend you hold on to your tracking and postage receipt in case the package gets lost on the way back to us.

              Do I have to pay to ship my return?
              • For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways). If you live outside the US, customers are responsible for paying for return postage.

               

              ORDERS & SHIPPING

              Can I change my order?
              • If you need to change or cancel your order, please contact us immediately. We generally process orders as soon as we receive them, and once our warehouse has processed your order we will be unable to make changes.

              How long will it take for me to get my order?
                • Shipping times vary based on your shipping address and ship speed. Please see our shipping page for more information: https://frankiesbikinis.com/pages/shipping

                How do I check on my order status?
                • Check your email and your account with Frankies Bikinis. Both will update you when your order is confirmed and when it has shipped out.

                My package is lost, what should I do?

                Where is my tracking number?
                • You will receive an email with your tracking number once your order has shipped. If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “Order Details”.   If your order states “Unfulfilled”, your order has been received and is being processed by our warehouse. If your order is “Fulfilled,” you will see a delivery tracking number.

                What shipping methods do you offer?
                • Please see our different shipping methods on our webpage: https://frankiesbikinis.com/pages/shipping

                Will I have to pay customs or duties?

                How do I use a promo code or gift card?
                • To use a promo code or gift card:
                  1. Go to your cart and click the checkout button.
                  2. Once on reach the checkout page, on the right hand side of the page you will see the “Gift card or discount code” field. Fill it in and then hit the apply button!

                    What can I do if the promo code or gift card isn’t working?
                    • Have you entered the code correctly? Try copying and pasting the code into the discount code section in checkout. Please check out at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

                      What if I received only part of my order?
                      • If you placed an order containing items on pre-order we will ship by the date listed on the product page. If your order did not contain items on pre-order please contact support@frankiesbikinis.com