FAQ

PRODUCT & SIZING

How do I care for my Frankies Bikini?
  • To keep your Frankie Bikinis in tip top shape check out our Fabric Care page. We recommend washing with Le Paume to keep your swimwear in great shape. *Please note that Tie Dye fabrics must be washed separately and may bleed during first few washes.

    What are Frankies Bikinis made of?
    • Frankies Bikinis are made with the highest quality fabrics and delicate crochet details. Our bikinis are made of a blend of 79% Nylon + 21% Spandex.

      What do I do if I receive a faulty/incorrect item? 
      • Please email support@frankiesbikinis.com your Name, Order #, a description of the issue and pictures if item is damaged so we can get you a replacement asap!

        How do I know which size will fit me best?
        • The size chart serves a general guideline for helping you find your right size in Frankies Bikinis. If you have questions about a specific style’s measurements, you can always reach out to our Bikini Experts on chat, email or phone. Please include your bust, waist, and hip measurements with your note and we’ll help you out.

          What does it mean if I can 'Want' an item?
          • If there is an item that you can "Want" it means we are completely sold out but will be getting more soon! Add your email to sign-up for the Want list. We will email you when it becomes available again.

            Do you have anywhere I can try on Frankies Bikinis?
            • Please check out our Find A Store page to find a retailer near you!

             

            CONTACT

            When is live chat available?
            • Live chat is available 8:00AM – 6:00PM PST, M - F.

            What are your customer service phone hours?
            • Our customer service specialists are available to answer your call during Mon – Fri from 8AM – 3PM PST.

            Who can I contact about wholesale or career opportunities?
            • All inquires can be emailed to support@frankiesbikinis.com

               

            ACCOUNT

            How do I set up or view my account?

            What does it mean if my order says it’s unfulfilled?
            • Unfulfilled means your order has not shipped yet. It takes about 1 - 3 business days to get your order packed and ready to ship. 

            How do I sign up for your newsletter?
            • You can sign up for our newsletter on the bottom right section of the website.

              

            RETURNS

            What is your return policy?
            • We accept bikinis bought from frankiesbikinis.com in new condition with tags and liners attached for a full refund. There’s no restocking fee and return shipping is free for returns within the U.S. We also offer easy returns for our international customers! You have 30 days from the day you purchased your items to return. Please note all sale items and accessories are not eligible for refund, exchange, or store credit. Sale items include any orders purchased at a discount including items bought with discount or promo codes. Once we get your items back your refund will go back on the card you used to make the purchase. 

            How do I return an order from within the U.S.?
            • For U.S. customers we offer a free return label when you start your return in our returns center: https://frankiesbikinis.returnly.com/  Please only send returns using our pre-paid return labels so that we can track your stuff. 

            How do I return an order from outside the U.S.?
            • We offer easy return shipping for our international customers. If you are sending back a return from outside the U.S., just reach out to our Frankies Team at support@frankiesbikinis.com and they will assist you. Please note international customers are responsible for paying for the shipping and handling of their return order.

            When will I get my refund?
            • Once we receive the item at our warehouse it can take up to 14 business days to process and receive a refund back on your credit card. Please note it can take anywhere between 5 – 10 business days, depending on your bank, to see the amount back in your account.

            What is an Instant Refund?
            • While we're waiting for you to send back your bikini, you get an Instant Refund! Instant Refund allows you to purchase a different size, color or style on frankiesbikinis.com. This refund is for the amount of the item(s) you selected through the Returnly App and can only be used on frankiesbikinis.com. 

            How do I use my Instant Refund Voucher?
            • At the time a shipping label is presented to you, you will also receive a unique Instant Refund voucher code that you can easily copy to your clipboard. Load up your cart with goodies, and simply enter the code provided in the Gift Card box during checkout and your Instant Refund will be applied to your order. Purchases exceeding the Instant Refund amount are paid for with your store's normal check-out methods. 

            What if I don't use my Instant Refund?
            • If you decide not to use your Instant Refund, you are simply refunded as normal when the return is received back at our warehouse. Your Instant Refund voucher is automatically cancelled as soon as you are refunded.

            Will I be notified when my item is refunded?
            • It can take up to 14 business days to process and receive a refund. It can take anywhere between 5 – 10 business days, depending on your bank, to see the amount back in your account. We only notify you once your refund has been issued, not when we receive your returned item. US customers will be given a tracking number to track their return. We recommend you hold on to your tracking and postage receipt in case the package gets lost on the way back to us.

            Do I have to pay to ship my return?
            • For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways). If you live outside the US, customers are responsible for paying for return postage.

             

            ORDERS & SHIPPING

            Can I change my order?
            • If you need to change or cancel your order, please contact us immediately. We generally process orders as soon as we receive them, and once our warehouse has processed your order we will be unable to make changes.

            How long will it take for me to get my order?

              How do I check on my order status?
              • Check your email and your account with Frankies Bikinis. Both will update you when your order is confirmed and when it has shipped out.

              My package is lost, what should I do?

              Where is my tracking number?
              • You will receive an email with your tracking number once your order has shipped. If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “Order Details”.   If your order states “Unfulfilled”, your order has been received and is being processed by our warehouse. If your order is “Fulfilled,” you will see a delivery tracking number.

              What shipping methods do you offer?
              • Please see our different shipping methods on our webpage: https://frankiesbikinis.com/pages/shipping

              Will I have to pay customs or duties?

              How do I use a promo code or gift card?
              • To use a promo code or gift card:
                1. Go to your cart and click the checkout button.
                2. Once on reach the checkout page, on the right hand side of the page you will see the “Gift card or discount code” field. Fill it in and then hit the apply button!

                  What can I do if the promo code or gift card isn’t working?
                  • Have you entered the code correctly? Try copying and pasting the code into the discount code section in checkout. Please check out at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

                    What if I received only part of my order?
                    • If you placed an order containing items on pre-order we will ship by the date listed on the product page. If your order did not contain items on pre-order please contact support@frankiesbikinis.com