United States Shipping Rates

Service Cost Delivery Time
USPS First Class FREE 3-8 business days*
UPS 2 Day $15 2 business days
UPS Next Day $35 Next business day

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination. To find out more about shipping click here.

United States Returns

We accept products bought from frankiesbikinis.com in new condition with tags and liners attached for a full refund. There’s no restocking fee and return shipping is free for returns within the U.S. You have 30 days from the day you purchased your items to return. Returns sent back after 30 days are subject to a restocking fee and a charge for the shipping labels. We do not offer exchanges, but you can use your Instant Refund at checkout to get a different size or style only on frankiesbikinis.com! For more details about Instant Refunds click here. Please note all final sale items and accessories are not eligible for refund, exchange, or store credit. Sale items purchased at a discount of 30% or more, including items bought with discount or promo codes are not eligible for a refund, exchange or store credit. Once we get your items back your refund will go back on the card you used to make the purchase. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and liners attached. We strongly recommend you try on swimwear over underwear for sanitary reasons. Do not remove protective slip.

Australia Shipping Rates

Service Cost Delivery Time
USPS First Class (Orders Over $150) FREE 10-15 business days*
USPS First Class (Orders Under $150) $15 10-15 business days*
UPS Worldwide Expedited (Orders Over $150) $25 2-5 business days
UPS Worldwide Expedited (Orders Under $150) $35 2-5 business days

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination. To find out more about shipping click here.

Australia Returns

We accept products bought from frankiesbikinis.com in new condition with tags and liners attached for a full refund.

More AU specific stuff can go here

International Shipping Rates

Service Cost Delivery Time
USPS First Class (Orders Over $150) FREE 10-15 business days*
USPS First Class (Orders Under $150) $15 10-15 business days*

*USPS First Class shipping is only an estimate given by USPS, actual times may vary depending on destination.

International Returns

We offer easy returns for our international customers! You have 30 days from the day you purchased your items to return. We accept products bought from frankiesbikinis.com in new condition with tags and liners attached for a full refund. Returns sent back after 30 days are subject to a restocking fee. Please note all final sale items and accessories are not eligible for refund, exchange, or store credit. 

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and liners attached. We strongly recommend you try on swimwear over underwear for sanitary reasons. Do not remove protective slip. To start your return email support@frankiesbikinis.com with your order number and the items you want to return.

Customer Service Representative

Frankies Bikinis is a global online destination for fashion forward beachwear inspired by Malibu and made in Los Angeles. We are seeking talented and driven purveyors of sun, style, good vibes to be a part of the Frankies Bikini team. We are always looking for new talent, so if you are interested in joining the Frankies Bikinis team send your cover letter and resume to jobs@frankiesbikinis.com

 

We are seeking a well-qualified Customer Service Team Leader.  You will lead a small, but efficient service team and assist us with servicing our expanding E-Commerce customer base. You will have a voice in development of all areas of our Customer Service Department. 

 

The right candidate will be an excited go-getter with an ‘I can do’ frame of mind.  If you have ever thought to yourself, “that’s not my job” this probably isn’t the right place for you.  We are looking for someone who is comfortable rolling up their sleeves to get things done, regardless of what’s in their job description. 

 

RESPONSIBILITIES

 

  • Inspire and motivate other team members to grow and improve their customer service (CS) skills
  • Simplify and improve CS systems
  • Oversee all ecommerce operations, including: orders, refunds, phone calls, email, chat & customer service
  • Conduct regular team member training sessions to ensure service standards are met. 
  • Manage all open ecommerce orders, ensuring all orders are processed within the specified SLA’s defined with our 3pl
  • Accurate order entry, purchase order entry, and inventory transfers/adjustments
  • Handle customer chargebacks, RA’s and missing packages
  • Manage return process and ensuring a timely and smooth experience for the customer
  • Daily checking of order error messages, providing commercial invoices for international orders
  • Excite customers with considerate care and attention to detail

 

QUALIFICATIONS & EXPERIENCE

 

  • 2-4 years of experience in the apparel space or similar field
  • Must be proficient in excel
  • Thorough understanding of entire ecommerce process from conversion to fulfillment to customer service
  • Good problem solving and analytical skills
  • Strong attention to detail
  • Proactive in identifying, resolving and communicating challenges and presenting potential solutions
  • Must have a hands-on approach willing to dive in and help whenever needed
  • Excellent written and oral communication skills, the ability to compose responsive & helpful emails and chat sessions
  • General software and computer skills; Experience with Zen-desk Chat, Returnly, Shopify, ApparelMagic a big plus

 

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